Frequently Asked Questions

Everything you need to know before your first delivery.

From freshness and delivery timing to subscriptions, customization, packaging, and weekly deadlines — here are the answers customers usually ask before ordering from Glow Meals.

  • Glow Meals is a weekly organic meal delivery service designed to make healthy eating simple, convenient, and enjoyable.
  • Choose a subscription plan, select your meals from our rotating menu, and we’ll deliver fresh meals directly to your door each week.
  • Every order is prepared fresh using high-quality ingredients and arrives ready to enjoy.
  • Organic ingredients whenever possible.
  • Responsibly sourced proteins.
  • No industrial seed oils.
  • Fresh, never frozen meals.
  • Seasonal ingredients and rotating menu features.
  • Locally sourced ingredients whenever available.
  • Flexible subscriptions with no long-term commitment.
  • Our menu rotates every two weeks to keep meals exciting while maintaining a simple ordering experience.
  • We prioritize organic produce and ingredients whenever possible.
  • We work with trusted suppliers who share our commitment to quality, transparency, and responsible sourcing.
  • No. Glow Meals never uses industrial seed oils.
  • Our meals are prepared using premium cooking fats and oils selected for both quality and flavor.
  • All meals are prepared fresh each week and delivered ready to enjoy.
  • We never ship frozen entrées.
  • No. We focus on fresh ingredients and never use artificial preservatives.
  • We prioritize organic produce, responsibly sourced proteins, and local suppliers whenever possible.
  • This helps support freshness, quality, and sustainability.
  • Our menu rotates every two weeks.
  • Each menu cycle includes customer favorites along with seasonal feature items that showcase fresh, seasonal ingredients.
  • A new menu is released every other Sunday morning.
  • Customers can browse upcoming proteins, sides, salads, seasonal features, and add-ons before placing or updating their orders.
  • Yes. You can select from available proteins, sides, salads, and seasonal features each week based on your preferences.
  • Absolutely. Mix and match proteins, sides, and salads to create meals that fit your lifestyle and dietary preferences.
  • We offer menu items that are Vegan, Vegetarian, and Gluten-Free.
  • You can filter menu items based on your dietary preferences while ordering.
Vegan (V) Vegetarian (VG) Gluten-Free (GF)
  • We provide detailed ingredient information and dietary filters to help customers make informed choices.
  • Customers can mix and match proteins, sides, and salads to create meals that align with their dietary preferences and lifestyle.
  • We do not currently offer customized meals, ingredient substitutions, or individualized allergy accommodations.
  • All meals are prepared in a kitchen that handles common allergens, including dairy, eggs, nuts, soy, wheat, fish, and shellfish.
  • Because cross-contact is possible, we cannot guarantee that any meal is completely allergen-free.
  • Customers with severe food allergies, sensitivities, or medical dietary restrictions should contact us before ordering.
  • Starter — 6 individual meals, perfect for individuals and busy professionals.
  • Most Loved — family-style meal prep, approximately 9 meals worth of food, ideal for couples and flexible weekly meal prep.
  • Family — large family-style meal prep, approximately 12–14 meals worth of food, great for families and heavy meal-prep users.
  • All plans include access to Glow Society membership.
  • Yes, Plant Organics operates on a recurring subscription schedule.
  • You have the option of cancelling or pausing anytime.
  • Plant Organics operates on a recurring subscription schedule.
  • Your selected meal plan will automatically repeat based on the preferred dietary preferences for the recurring schedule you choose at checkout, unless you make changes, skip a delivery, or cancel your subscription.
  • Please note: if there are limited meal options available for your selected dietary needs, some meals may repeat in your order.
  • Glow Society is our exclusive member community included with every subscription.
  • Benefits include early access to seasonal menus, exclusive member offers, wellness tips and recipes, product announcements, seasonal ingredient spotlights, and member-only updates.
  • Yes. Every Glow Meals subscription automatically includes Glow Society membership at no additional cost.
  • Customers can enhance their weekly order with optional add-ons.
  • Add-ons can be selected during checkout and updated before the weekly ordering deadline.
Breakfast Bakery Fresh-Pressed Juices Family-Style Protein Add-Ons
  • Yes. Family-style protein add-ons are available each week and can be added to any subscription order.
  • They are perfect for families, athletes, or anyone looking for additional meal flexibility throughout the week.
  • No, Welcome Offers and Ongoing Offers cannot be combined.
  • However, Ongoing Offers can be combined with each other — for example, our Monthly 10% Off can be combined with our 10% Off Add-Ons.
  • Orders for the upcoming delivery week must be placed by Thursday at 10:00 AM.
  • After the cutoff, our kitchen begins sourcing ingredients, production planning, and meal preparation to ensure every order is fresh and made to order.
  • Yes. Meal selections can be updated anytime before Thursday at 10:00 AM for the upcoming delivery week.
  • Once the ordering deadline passes, meal selections are locked and cannot be changed.
  • Dietary preferences can be updated through your account dashboard at any time.
  • To apply changes to an upcoming order, updates must be submitted before Thursday at 10:00 AM.
  • Absolutely. You can upgrade, downgrade, or switch plans at any time through your account dashboard.
  • Plan changes must be submitted by Thursday at 10:00 AM to take effect for the upcoming delivery week.
  • Yes. We understand that schedules change.
  • Skip requests must be submitted by Thursday at 10:00 AM before your next scheduled delivery.
  • Yes. You can pause your subscription whenever needed and restart when you’re ready.
  • Pause requests must be submitted before Thursday at 10:00 AM to avoid being charged for the upcoming week.
  • Yes. There are no contracts or long-term commitments.
  • Subscription cancellations must be submitted by Thursday at 10:00 AM before your next scheduled delivery week.
  • Orders already processed after the weekly cutoff will still be fulfilled.
  • Yes. Delivery addresses can be updated through your account dashboard.
  • To ensure accurate delivery, address changes must be submitted before Thursday at 10:00 AM for the upcoming delivery week.
  • Because every Glow Meals order is prepared fresh, we require a weekly ordering deadline to source ingredients, plan production, and maintain our quality standards.
  • This process helps us deliver meals that are fresh, seasonal, and never frozen while minimizing food waste.
  • Deliveries occur weekly on Monday.
  • Delivery schedules and available delivery days vary based on your location and will be provided inside your customer account.
  • No, there is a delivery charge of $10 for every order.

Your customer dashboard allows you to:

  • Skip weeks
  • Pause subscriptions
  • Change plans
  • Update payment information
  • Update delivery addresses
  • Manage dietary preferences
  • View upcoming orders
  • Review order history
  • We strive to use eco-conscious packaging whenever possible while ensuring food quality and freshness during delivery.
  • Store all meals refrigerated upon delivery.
  • Follow the storage instructions included with your order for the best quality and freshness.
  • Gift subscription options are coming soon.
  • Join Glow Society to receive announcements, special offers, and future gifting opportunities.
  • Our support team is available to assist with subscriptions, deliveries, account updates, and menu questions.
  • Contact us through our Contact Form, email support, or phone support.
  • Sunday Morning · 10:00 AM New menu released every 2 weeks
  • Sunday – Thursday · 10:00 AM Order & edit window open
  • Thursday · 10:00 AM Ordering & subscription change deadline
  • Thursday – Sunday Ingredient sourcing & production
  • Monday Fresh meals delivered

Still have a question?

Our support team can help with subscriptions, deliveries, account updates, and menu questions.

Contact Us