Frequently Asked Questions
Everything you need to know before your first delivery.
From freshness and delivery timing to subscriptions, customization, packaging, and weekly deadlines — here are the answers customers usually ask before ordering from Glow Meals.
- Glow Meals is a weekly organic meal delivery service designed to make healthy eating simple, convenient, and enjoyable.
- Choose a subscription plan, select your meals from our rotating menu, and we’ll deliver fresh meals directly to your door each week.
- Every order is prepared fresh using high-quality ingredients and arrives ready to enjoy.
- Organic ingredients whenever possible.
- Responsibly sourced proteins.
- No industrial seed oils.
- Fresh, never frozen meals.
- Seasonal ingredients and rotating menu features.
- Locally sourced ingredients whenever available.
- Flexible subscriptions with no long-term commitment.
- Our menu rotates every two weeks to keep meals exciting while maintaining a simple ordering experience.
- We prioritize organic produce and ingredients whenever possible.
- We work with trusted suppliers who share our commitment to quality, transparency, and responsible sourcing.
- No. Glow Meals never uses industrial seed oils.
- Our meals are prepared using premium cooking fats and oils selected for both quality and flavor.
- All meals are prepared fresh each week and delivered ready to enjoy.
- We never ship frozen entrées.
- No. We focus on fresh ingredients and never use artificial preservatives.
- We prioritize organic produce, responsibly sourced proteins, and local suppliers whenever possible.
- This helps support freshness, quality, and sustainability.
- Our menu rotates every two weeks.
- Each menu cycle includes customer favorites along with seasonal feature items that showcase fresh, seasonal ingredients.
- A new menu is released every other Sunday morning.
- Customers can browse upcoming proteins, sides, salads, seasonal features, and add-ons before placing or updating their orders.
- Yes. You can select from available proteins, sides, salads, and seasonal features each week based on your preferences.
- Absolutely. Mix and match proteins, sides, and salads to create meals that fit your lifestyle and dietary preferences.
- We offer menu items that are Vegan, Vegetarian, and Gluten-Free.
- You can filter menu items based on your dietary preferences while ordering.
Vegan (V)
Vegetarian (VG)
Gluten-Free (GF)
- We provide detailed ingredient information and dietary filters to help customers make informed choices.
- Customers can mix and match proteins, sides, and salads to create meals that align with their dietary preferences and lifestyle.
- We do not currently offer customized meals, ingredient substitutions, or individualized allergy accommodations.
- All meals are prepared in a kitchen that handles common allergens, including dairy, eggs, nuts, soy, wheat, fish, and shellfish.
- Because cross-contact is possible, we cannot guarantee that any meal is completely allergen-free.
- Customers with severe food allergies, sensitivities, or medical dietary restrictions should contact us before ordering.
- Starter — 6 individual meals, perfect for individuals and busy professionals.
- Most Loved — family-style meal prep, approximately 9 meals worth of food, ideal for couples and flexible weekly meal prep.
- Family — large family-style meal prep, approximately 12–14 meals worth of food, great for families and heavy meal-prep users.
- All plans include access to Glow Society membership.
- Yes, Plant Organics operates on a recurring subscription schedule.
- You have the option of cancelling or pausing anytime.
- Plant Organics operates on a recurring subscription schedule.
- Your selected meal plan will automatically repeat based on the preferred dietary preferences for the recurring schedule you choose at checkout, unless you make changes, skip a delivery, or cancel your subscription.
- Please note: if there are limited meal options available for your selected dietary needs, some meals may repeat in your order.
- Glow Society is our exclusive member community included with every subscription.
- Benefits include early access to seasonal menus, exclusive member offers, wellness tips and recipes, product announcements, seasonal ingredient spotlights, and member-only updates.
- Yes. Every Glow Meals subscription automatically includes Glow Society membership at no additional cost.
- Customers can enhance their weekly order with optional add-ons.
- Add-ons can be selected during checkout and updated before the weekly ordering deadline.
Breakfast
Bakery
Fresh-Pressed Juices
Family-Style Protein Add-Ons
- Yes. Family-style protein add-ons are available each week and can be added to any subscription order.
- They are perfect for families, athletes, or anyone looking for additional meal flexibility throughout the week.
- No, Welcome Offers and Ongoing Offers cannot be combined.
- However, Ongoing Offers can be combined with each other — for example, our Monthly 10% Off can be combined with our 10% Off Add-Ons.
- Orders for the upcoming delivery week must be placed by Thursday at 10:00 AM.
- After the cutoff, our kitchen begins sourcing ingredients, production planning, and meal preparation to ensure every order is fresh and made to order.
- Yes. Meal selections can be updated anytime before Thursday at 10:00 AM for the upcoming delivery week.
- Once the ordering deadline passes, meal selections are locked and cannot be changed.
- Dietary preferences can be updated through your account dashboard at any time.
- To apply changes to an upcoming order, updates must be submitted before Thursday at 10:00 AM.
- Absolutely. You can upgrade, downgrade, or switch plans at any time through your account dashboard.
- Plan changes must be submitted by Thursday at 10:00 AM to take effect for the upcoming delivery week.
- Yes. We understand that schedules change.
- Skip requests must be submitted by Thursday at 10:00 AM before your next scheduled delivery.
- Yes. You can pause your subscription whenever needed and restart when you’re ready.
- Pause requests must be submitted before Thursday at 10:00 AM to avoid being charged for the upcoming week.
- Yes. There are no contracts or long-term commitments.
- Subscription cancellations must be submitted by Thursday at 10:00 AM before your next scheduled delivery week.
- Orders already processed after the weekly cutoff will still be fulfilled.
- Yes. Delivery addresses can be updated through your account dashboard.
- To ensure accurate delivery, address changes must be submitted before Thursday at 10:00 AM for the upcoming delivery week.
- Because every Glow Meals order is prepared fresh, we require a weekly ordering deadline to source ingredients, plan production, and maintain our quality standards.
- This process helps us deliver meals that are fresh, seasonal, and never frozen while minimizing food waste.
- Deliveries occur weekly on Monday.
- Delivery schedules and available delivery days vary based on your location and will be provided inside your customer account.
- No, there is a delivery charge of $10 for every order.
Your customer dashboard allows you to:
- Skip weeks
- Pause subscriptions
- Change plans
- Update payment information
- Update delivery addresses
- Manage dietary preferences
- View upcoming orders
- Review order history
- We strive to use eco-conscious packaging whenever possible while ensuring food quality and freshness during delivery.
- Store all meals refrigerated upon delivery.
- Follow the storage instructions included with your order for the best quality and freshness.
- Gift subscription options are coming soon.
- Join Glow Society to receive announcements, special offers, and future gifting opportunities.
- Our support team is available to assist with subscriptions, deliveries, account updates, and menu questions.
- Contact us through our Contact Form, email support, or phone support.
- Sunday Morning · 10:00 AM New menu released every 2 weeks
- Sunday – Thursday · 10:00 AM Order & edit window open
- Thursday · 10:00 AM Ordering & subscription change deadline
- Thursday – Sunday Ingredient sourcing & production
- Monday Fresh meals delivered
Still have a question?
Our support team can help with subscriptions, deliveries, account updates, and menu questions.